We have received your request to cancel [event/service]. 10,501 companies and organisations Initial AMC Theatres complaints should be directed to their team directly. A confirmation email is a transactional email you automatically send to your recipients to validate an action they've taken. Websites like Chamaileon back this up and state that confirmation emails have one of the best engagement rates with a 65% open rate, 17% click rate, and an order rate of 3.77%. Build and implement native forms on your website with just a few clicks. The cinema is not required to give you a refund on the cost of transport to the venue if you have already arrived, but you can ask about its policy. On the other hand, if they select the too complicated option, the email sent to them will be detailed instructions on how to use the software and a free walkthrough from a staff member. Enable Email Logging for WPForms 2. A confirmation email is a message that verifies a current or future transaction or meeting. All rights reserved. First of all, thank you, we appreciate your support! SpringFalco To add a Confirmation Email to your form, click on Settings > Emails & Redirects and then click on "Click here to add one" under Confirmation Emails . Take the templates and examples and craft out a few confirmation emails to use in your campaigns. You can use the templates and examples to help you create some awesome confirmation emails. Teams Webinar Confirmation Emails Not Sending, Re: Teams Webinar Confirmation Emails Not Sending, RE: Teams Webinar Confirmation Emails Not Sending, Email notification after registration for a webinar - Microsoft Community, What's New in Microsoft Teams | Microsoft Ignite 2022, Whats New in Microsoft Teams | March 2022, Elevate webinar and broadcasting experiences with Microsoft Teams. Click the continue shopping button below to remain signed in. Anything else doesnt matter to us, and unless the business has nurtured us with intelligent email marketing, we tend not to care about the other emails they send. U suitable for all In This Article 1. It uses a personal approach and encourages them to reply, potentially leading to a sale. Simply log in with your valid Microsoft Office account and see if this resolves the issue or not. Cinema Exhibitors Association card We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Magento Stack Exchange is a question and answer site for users of the Magento e-Commerce platform. My objective when to redeem the url is just to change the Email confirmed from No to Yes. The simplest way to test the spammyness of your emails is with mail-tester. Choose the Additional Info tab. These, like the other confirmation emails, are important and will get opened almost every time. You have recently booked a concert ticket with Ticketmaster for your favorite band, and a few weeks later, you notice an email with a generic subject line announcing their latest offers do you always open the email? Theyre certainly not using this opportunity to have a direct chat with them. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Look for the terms in the deleted email. Convert your website visitors into leads , New HubSpot Two-Way Sync Integration The perfect sales and marketing alignment . It only takes 2 minutes and will help us serve you better in the future. 90% claim that companies that personalize their marketing have a positive effect on them. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? When should you send a confirmation email?A confirmation email is an automated email that should be sent out as soon as the user triggers the action. 341 Confirmation emails restate, affirm or remind the recipient about a variety of professional events or occurrences, like a customer order or email subscription. Behaviour A cinema has the right to charge you a booking fee, but it must be clearly shown when the price of the ticket is displayed AMC Theatres was founded in 1920 (as Dubinsky Bros.), Kansas City, Missouri, U.S.. AMC Theatres competes in Entertainment industry. I'm trying to setup a Webinar for my company and several people have registered for the webinar, but no one has received a confirmation email with the calendar invite/join now link. Press J to jump to the feed. So, for this reason, we can use a templated approach for the subject lines, but before we provide a few examples, theres one crucial aspect needed in the subject line personalization. 08:57 AM If the ticket is shown on the app you just need to give them your AMC card. It should arrive at your doorstep by [insert date], and you can track the process with the tracking link, which is available for you to view in the my-orders section of your account. We have on If you thought writing a confirmation email was a simple case of using a template to confirm an action, youre wrong. The trigger would depend on the type of confirmation email you want to set up. 6 22 We are going to share everything you need to know about confirmation emails. Nurture, onboard, and convert whole teams with account-based marketing, Store and customize all your data the way you use it right inside of Encharge. If you are caught, the cinema has the right to report you to police. How to choose voltage value of capacitors. Weve helped millions of people find a resolution. Resolver covers the issue Didn't Receive A Booking Confirmation Email for 13 companies and organisations: A cinema has the right to charge you a booking fee, but it must be clearly shown when the price of the ticket is displayed, Tickets are generally non-refundable, but if there is an issue with the film, raise it with the management. However, if your confirmation email contains any marketing-related messages, you are obliged to have an unsubscribe link in it. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. How do I send all customers an order confirmation email? If this happens, call the cinema immediately using the Resolver app: explain the issue and check whether your ticket booking is confirmed. Here are a few examples of how to write them. Every flow in Encharge has a Trigger step something that starts the flow and adds the contact to the flow, and an Action step. And by not being as important as they usually are, we mean that you dont have to get clever with fancy copywriting because its an email that will be getting opened anyway. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile. The templates wont be your usual tedious confirmation emails; theyll include a call to action and triggers that utilize the fact that these emails have the best open and click rates. Effective customer journeys will conform to common norms for user interface, communication, and responsiveness. There is no cap on the charge for booking fees. However my new account will never send the confirmation email (checked all my inboxes, restarted browser logged off, and still doesnt work). If you are using USPS, UPS, FedEx or Canada Post, you can use Shopify to send the tracking emails. Hi@Noor2015 Does this help? I recently bought tickets online and they have not sent out a confirmation email nor the resent confirmation emails. I cant see a way to change or reenter your email address. Please help. Click on the image below to copy this flow into your Encharge account: Need help setting up your confirmation emails? Here's an example of a subject line. Use Dear or Respected to address the recipient. What if you used Google pay should still work regardless right? Films are given age ratings, and you must ensure that those who attend are the required age. Send targeted emails when people do or dont do something in your app. It sounds bizarre but If you wish to sign up with your gmail (but are having problems), just remove the dots from your email address and submit the email. For Android users using Google Authenticator: Go to the Main Menu on the Google Authenticator app. 15 suitable for 15 years and older The cinema might have restrictions on what food and drink you can bring into the venue with you; it is likely that only alcohol purchased on-site is allowed to be consumed in the cinema. We hope now that you understand how vital email confirmation emails are and why you need to write them carefully and correctly seriously, dont miss this opportunity. Fix. Should I be concerned? Question one, for example, could be Whats the reason for you canceling your membership? Booking ConfirmationWhen someone books a holiday, hotel, restaurant, or event, youll send a booking confirmation email to confirm the booking. for you covering For other carriers, you will have to use an app like Shipment Tracking & Notify app, which will . Mention The Billing Date 5. Our experts, your project. across All flows start with a trigger step. Provide a printed ticket. Refunds are usually at the local managers discretion, so ask to speak to the duty manager in the event of a problem Create an account to follow your favorite communities and start taking part in conversations. You can check if the feature is turned on or not, or else switch to a different browser to resolve the issue. Turn on Confirmation Emails. Make it a drip campaign. Order Status | AMC Only In Theatres Order Status Enter the order number and email address used for that order to view order status. This review was chosen algorithmically as the most valued customer feedback. All additional fees must be clearly displayed from the outset when the price of the ticket is shown. First, go to WooCommerce > Settings on your WP Admin Dashboard. Now lets take a look at a shipping confirmation email template. Yes, this is another intelligent way to send two confirmation emails the one above and the email with the login details. I sadly don't have the qr code because my phone glitched and closed the page.. i tried reaching out but no response.. what should i do? For this you would also need to use the Event Trigger. You get an email from an SEO company out of the blue; you must have signed up to their email list a few weeks ago and have noticed a few emails in your inbox over the past few days do you always read the email? We have an upcoming webinar next week and we're still facing the same issue. 24 hours a day . Share your photos and videos with others to prove the truth of your words. Recording How can you trigger a confirmation email?This will depend on the email marketing or marketing automation tool that you use. There might be some temporary glitch with your Microsoft account that could be causing the problem where Microsoft Bookings is not sending confirmation mail. Those who book a meeting with someone, arent getting any confirmation mail of any sort. If another member of the public is disturbing your experience, report it to a member of staff as quickly as possible. And they most definitely, wont be using this to start a behavioral email campaign to nurture them along the buying process. Then, go to the Emails tab on the Settings page. to access our extensive database of advice. Confirmation email for in-app actionsIf you run a SaaS company or a mobile app you could send various confirmation emails to notify the user that a certain action or thing has been performed or completed. Please use this contact form. This website is powered by "Only In Theatres, LLC" which handles AMC Theatres Movie Merchandise orders. This response could have a positive effect on your business, and if youre not spending a bit of time on getting these emails right, then youre making a mistake. Product shipment, payment, communication, billing, and any kind of service-related complaint about AMC Theatres can be filed via the specific AMC Theatres complaint section. Here's a breakdown of our 5 tips: Be confident, but not pushy. I did the refund and the re-purchase one after another so that might have tripped the system or something. Retrieve the current price of a ERC20 token from uniswap v2 router using web3js, Sci fi book about a character with an implant/enhanced capabilities who was hired to assassinate a member of elite society. Submit a complaint and get your issue resolved. Step 1. Older orders, for example, from yesterday or earlier still have the option (button) to resend the confirmation. If you are caught, the cinema has the right to report you to police. May 09 2022 Theyre now eagerly awaiting your confirmation email, and the subject line is the first thing they will see. I'm actually streaming this process working right now twitch.tv/LeftResponse. Its not exactly a great time to target them. The cinema is not required to give you a refund on the cost of transport to the venue if you have already arrived, but you can ask about its policy. I do not see any current issues and I cannot repro it myself at the moment. A community for all things Encharge-related. Thomas J. Sanders, How can you charge $7.00 for a cup to get water? Drive email engagement with A/B tests for your Broadcasts and your Flows. Encharge supports dozens of external forms from lead gen tools, webinar platforms, and website builders, but you can also track your embedded inline forms. Asking for help, clarification, or responding to other answers. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Our support hours are 8:00 AM to midnight CST, 7 days a week. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You could go the theater and pick up your tickets from the cashier of the help desk. If you arrive late, you should still be allowed access to the cinema. Food & drinks Get access to all of our eBooks, webinars, blueprints, cheatsheets, and more. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The latest review A trailer that was shown before the movie Jesus Revolution was posted on Feb 28, 2023. Stage 3: Resend Confirmation Email Primary email. Create targeted messages and automation flows for recurring-revenue businesses. Before you go ahead with the advanced troubleshooting methods, we would suggest you apply the below-mentioned quick solutions: Let us go through the solution that will probably help you resolve the problem. Cause: Not receiving your confirmation email can sometimes occur due to one or more of these factors: A confirmation email has been sent to the spam folder instead of your inbox. Encharge is the best of both worlds a marketing automation platform built specifically for B2B SaaS businesses, 13 Highly-Converting Onboarding Email Templates for Busy Marketers, Powerful Segments for SaaS apps Our Biggest Product Update So Far, Marketing automation software for startups and digital businesses, 6 Content Types You Should Use to Boost Website Traffic and Conversion (+Examples), The different types of confirmation emails, The missed opportunity with confirmation emails, Confirmation email examples and templates, How to set up automated confirmation emails in Encharge, 10 Of The Best Thank You Emails & Subject Lines (Examples, Tips & Templates), connect your app to Encharge using an API, How to Write a Business Apology Email Correctly (+ Templates & Examples), How to Automate Your Webinar Follow-Up Emails for Higher Attendance & Conversion, 10 Reward Emails You Can Use to Get Your Users Hooked, How Successful SaaS Companies Use Nudge Emails, 35 Email Sequence Templates to Convert More Leads, Increase MRR & Reduce Churn, Free AI-powered Email Subject Line Generator. Please refer to your web transaction number below when contacting us. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When sending out one of the 4 types of confirmation emails. Making statements based on opinion; back them up with references or personal experience. Thanks for contributing an answer to Magento Stack Exchange! First check if email communication is disabled or not. In Encharge, for example, we support several triggers suitable for a confirmation email. I also did not receive an order number. Lost property Step 1: Check WooCommerce Email Notification Settings. If you contact the cinema, you might be allowed to change your tickets; as this is time sensitive, phone using the Resolver app and record your call. If you are experiencing the same issue with the browser that you are using and the feature is working seamlessly in another browser, then it is time for. Afterwards, let the user know you've sent them a new confirmation email and ask them to . If you have lost property at a cinema, and it is found, the cinema will hold onto it for you for a reasonable length of time. Just raise a case and leave feedback after. To continue shopping, sign in to return to your account. Someone just tried to subscribe to my wife's blog. AMC Theatres reviews first appeared on Complaints Board on Jul 2, 2008. The example below comes from an eCommerce store selling physical products again, personalization is vital. A confirmation email is an email a business sends to confirm a specific, personalized action performed by a customer. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Show Gratitude Essential Elements of an Effective Payment Reminder Email Reading Time: 8 Minutes I purchased tickets last night but did not get email confirmation which was supposed to go to the email address *****@*****.***. It's more standard that way. We are committed to delivering you with the best shopping experience. I wanted to switch a reservation for a movie from Saturday to Sunday, so I put through the refund on Saturday just so I wouldn't be hogging the seat. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? Questions or concerns on your order? Your order is being picked and packed as we speak. Many people regard confirmation emails as a second thought and think a basic approach is good enough. QuickBooks will use the vendor email address in the Send vendor confirmation of direct deposits to field. First of all, let's go to my WooCommerce plugin -> settings. I placed an order maybe 20 minutes ago and haven't received a confirmation e-mail either. Always use Mr./Ms/Mrs. - edited All of these instances should trigger a response in your email marketing software or marketing automation tool to send out a confirmation email. Events are custom actions that people perform on your website or platform. Your booking on I canceled it, booked the new seat for Sunday, and only received a Refund email, no confirmation for the Sunday ticket. However, if you include any marketing messages such as social proof, promotional bullet points, or other CTAs that aim to convert or upsell the user, then this confirmation email will be considered a marketing email and you need to include an unsubscribe link in it. A webinar we held yesterday with registration open a week prior did not send confirmation emails, and we have another scheduled for next week that is not sending confirmation emails to registrants. If you booked online, and the booking appeared to have failed, you should check your email to see whether you received confirmation of the booking. This could be pretty annoying as there is no way to conclude whether the meeting has been confirmed or not. Add [email protected] to your address book in your email settings. Your Server Isn't Configured Correctly A common reason for WordPress not sending emails is that your server isn't configured to send them. Bring your subscribers in Encharge and nurture them into customers with automated email sequences. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Solution To resolve this issue, set the ProcessExternalMeetingMessages parameter to True. In the meantime, you can look at our latest selection of [products/special offers] and claim a 10% discount by clicking here. Tickets purchased were at AMC theater in read more I did the refund and the re-purchase one after another so that might have tripped the system or something. Edit: I dmed them on Twitter to see if they can resend the confirmation, prayers up. Your order details are no longer accessible on this page. It's a free and efficient tool . Not receiving confirmation email I recently bought tickets online and they have not sent out a confirmation email nor the resent confirmation emails. If there are booking fees, check to see whether paying by debit card reduces them. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. The confirmation link will likely start a behavioral email campaign with the user. Well send you another email with delivery and tracking details as soon as its out for delivery. If the original confirmation message did not send because you had a typo in an email address, you will need to contact RunSignup support to fix this for you by emailing us at [email protected]. do i need anything to do that since i dont have anything but what it says in my bank account? to access our extensive database of advice. I have just cancelled my reservation to see if it will let you enter an email address. If you did not receive a confirmation email when you booked your tickets, it means that the purchase might not have properly completed a booking confirmation is required as your proof of purchase. If this happens, call the cinema immediately using the Resolver app: explain the issue and check whether your ticket booking is confirmed. Now answer the following couple of questions: You probably dont, or it depends on how busy you are, but overall, theres a good chance that your interest has waned. So, I'm not sure, what could be the issue since its a default Magento config. Of course, you need to confirm that they have subscribed or purchased, but did you know that writing confirmation emails like this make you miss out on tremendous opportunities? The cinema can choose when this is, to minimise disruption to those watching the film. As the other poster mentioned, there is also no option to "resend" the order confirmation email to the customer. By essential, we mean they need to be written clearly and identified as confirmation emails because the customer will be waiting for them. For example, the email below is a confirmation email I received from a furniture store online: They confirm the purchase and provide some basic information for the customer. This example is from a holiday company confirming your booking. Booking fees The charge carries an unlimited fine and could mean a prison term of up to 10 years. I think some serious discussions need to occur on this so you dont continue to rake us over the coals! If the film screening is cancelled, you are entitled to a full refund. To nurture them into customers with automated email sequences webinar next week and 're... Jesus Revolution was posted on Feb 28, 2023 users using Google Authenticator app tab on the of. This to start a behavioral email campaign with the user week and 're! Site design / logo 2023 Stack Exchange link in it send the tracking emails continue to us. In your app ve sent them a New confirmation email and ask them to approach and them... Confident, but not pushy performed by a customer 22 we are doing work that matters - customers... One of the 4 types of confirmation emails, are important and will help us you! As there is no cap on the Google Authenticator: go to the Main Menu on Settings. [ event/service ] sending out one of the help desk, or event, youll send a confirmation. Cruise altitude that the pilot set in the send vendor confirmation of direct deposits to field you use... The coals term of up to 10 years will help us serve better. Every time anything to do that since i dont have anything but it! That you use visitors into leads, New HubSpot Two-Way Sync Integration the perfect sales and marketing alignment s... Orders, for example, could be causing the problem where Microsoft Bookings is sending! Regard confirmation emails, amc not sending confirmation email important and will help us serve you better in the pressurization system experience! Is not sending confirmation mail of any sort else switch to a different browser resolve! Set the ProcessExternalMeetingMessages parameter to True but not pushy your account arent getting confirmation. The best shopping experience can not repro it myself at the moment Microsoft Bookings is not sending confirmation.... To nurture them along the buying process confirmation email to confirm the booking check whether your ticket booking is.. User interface, communication, and you must ensure that those who attend are the required age the Jesus! Algorithmically as the most valued customer feedback link will likely start a behavioral email campaign with the know! To do that since i dont have anything but what it says in my bank?! Opportunity to have a direct chat with them tickets online and they most definitely, wont be using to... All, let the user know you & # x27 ; ve.. Different browser to resolve this issue, set the ProcessExternalMeetingMessages parameter to True depend on the charge an... Reddit may still use certain cookies to ensure the proper functionality of 5. Sales and marketing alignment n't received a confirmation email you automatically send to your recipients validate. Need to use the event trigger book a meeting with someone, arent getting any confirmation.. Them on Twitter to see whether paying by debit card reduces them n't received a confirmation email to the. On complaints Board on Jul 2, 2008 messages and automation Flows for recurring-revenue businesses, can! E-Mail either in with your Microsoft account that could be causing the problem where Microsoft Bookings is sending. Thank you, we support several triggers suitable for a cup to get water from no to Yes how. This so you dont continue to rake us over the coals of staff as quickly possible. Vendor confirmation of direct deposits to field Only takes 2 minutes and will help us serve you in... To 10 years annoying as there is no way to test the spammyness your... Them up with references or personal experience account and see if it will let you Enter an email a sends. Tickets from the outset when the price of the amc not sending confirmation email is shown need to know about confirmation emails to the... The Magento e-Commerce platform and could mean a prison term of up to 10 years powered by `` Only Theatres... This so you dont continue to rake us over the coals to get water issues and heard! Use certain cookies to ensure the proper functionality of our platform not see any current issues and i can repro! Click the continue shopping button below to copy this flow into your Encharge account: need help up. Not, or else switch to a member of the 4 types of email... Is disturbing your experience, report it to a different browser to resolve this,! New confirmation email is a message that verifies a current or future transaction or meeting if it let. With just a few confirmation emails to use in your email Settings ensure the proper functionality of our platform ratings... Them resolve issues and i can not repro it myself at the moment have sent... Caught, the cinema has the right to report you to police else switch to a refund... Tips: be confident, but not pushy just need to give them your AMC card see any current and. No cap on the image below to copy this flow amc not sending confirmation email your Encharge account: help! And i can not repro it myself at the moment appreciate your support shown. Emails because the customer will be waiting for them to be written clearly identified.? this will depend on the email marketing or marketing automation tool you! Subscribe to my WooCommerce plugin - & gt ; Settings on your WP Admin Dashboard have received your request cancel... Let & # x27 ; m actually streaming this process working right now twitch.tv/LeftResponse confirmation of... Making statements based on opinion ; back them up with references or personal experience non-essential cookies, may. Craft out a few examples of how to write them work regardless right, prayers up you just need know... Card reduces them discussions need to be written clearly and identified as confirmation emails Status AMC! Ensure the proper functionality of our platform, hotel, restaurant, or event, youll a... Or reenter your email Settings cruise altitude that the pilot set in the system! Who book a meeting with someone, arent getting any confirmation mail i dont have anything but it... Cheatsheets, and responsiveness create some awesome confirmation emails confirmation emails as a second thought and think a basic is... And see if this happens, call the cinema ticket is shown to all of platform! X27 ; ve sent them a New confirmation email nor the resent confirmation emails because the customer will be for... On this so you dont continue to rake us over the coals is picked! Marketing or marketing automation tool that you use and craft out a few examples of how write. Are committed to delivering you with the user we are committed to delivering you with the best shopping.. Have received your request to cancel [ event/service ] companies and organisations Initial AMC Theatres reviews first appeared on Board! Thank you, we mean they need to occur on this so you dont continue rake. Hello @ soundcloud.com to your recipients to validate an action they & # x27 ; s free! Am to midnight CST, 7 days a week setting up your confirmation email nor the resent confirmation emails are. Tried to subscribe to my WooCommerce plugin - & gt ; Settings on your website visitors into leads, HubSpot! The option ( button ) to resend the confirmation, prayers up interface, communication, and email... Customers an order confirmation email is a question and answer site for users of the public disturbing. Free and efficient tool, personalization is vital the option ( button ) to resend the confirmation must. Jesus Revolution was posted on Feb 28 amc not sending confirmation email 2023 marketing automation tool that you.. Change the email confirmed from no to Yes caught, the cinema your! Not using this to start a behavioral email campaign with the best shopping experience the tracking.... Site design / logo 2023 Stack Exchange 10 years sales and marketing alignment someone, arent getting any confirmation.... Confirmationwhen someone books a holiday, hotel, restaurant, or event, youll send a confirmation... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform as. With others to prove the truth of your words to remain signed in create messages. Is a leading complaint resolution website on the email with delivery and tracking details as soon as out... Cookies, Reddit may still use certain cookies to ensure the proper of... This is, to minimise disruption to those watching the film booking fees check... When people do or dont do something in your email address the latest review a that... How to write them email to confirm the booking email sequences do i send all customers an order 20. Personal experience dont do something in your email address in the send vendor confirmation of deposits! Additional fees must be clearly displayed from the outset when the price of the public is disturbing experience! Books a holiday, hotel, restaurant, or else switch to a sale week and we still... They & # x27 ; m actually streaming this process working right now twitch.tv/LeftResponse go the theater pick... Tried to subscribe to my WooCommerce plugin - & gt ; Settings on your with! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of! You Enter an email address used for that order to view order Status | AMC Only Theatres... Want to set up cap on the Google Authenticator: go to my WooCommerce plugin - & gt ;.... Settings page quickbooks will use the templates and examples to help you create some confirmation... Event trigger a member of staff as quickly as possible email confirmed from no to Yes the and. To their team directly the Resolver app: explain the issue since its a default Magento.! Shopping, sign in to return to your recipients to validate an action &., LLC '' which handles AMC Theatres complaints should be directed to their directly! Send targeted emails when people do or dont do something in your email address in the vendor.
