Gunite, Fiberglass, Vinyl: Whats The Difference. They meet every Tuesday morning to go over all projects. Pool plans were completed by 3/18. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Their biggest complaint -- the installation of the cap for the edge of the pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Cameron was a great asset to us! When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 When can I expect them to be done? The lack of communication between this company and their customers is unacceptable. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Hello do you only do concrete or do you also do fiberglass? The company just has a million excuses and still no one has worked on my pool for over a month now. 9 total complaints in the last. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We only build gunite (concrete pools). Over 500 pools and less than 1% complaints from customers during tremulous times. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. PPAS does not stand behind the sub contractors that they hire. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We contracted to have them build us a pool with a contract date of 06/2020. *** and **** dismissed this and did not get the drain field inspected for damge. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. We just finished our pool with Premier and couldnt be happier! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Premier Pools and Spas is a joke of a company. She has company. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. this customer is never satisfied. For Your own sanity go with another company. In fact our first meeting, **** the project manager said no let them clean up their work. All of this information is needed for the ultimate transformation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ", "It was the truth -- it was completely the truth," said Kasey. A pool build is a very stressful situation to begin with. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. All Rights Reserved. View ourLocations Mapto find a builder near you and start building the pool of your dreams. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Its been the worst experience that I have ever had with a company. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . I have called and texted *** several times and never get a response or call back. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Gunite, Fiberglass, Vinyl: Whats The Difference. Im very impressed with the work they did and the quality of our pool. Our roof is in need or replacing. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. I felt frustrated and ignored. I sent a termination letter and still haven't heard back from them. All they say is he refused to install it which is not the case. I would advise to never ever use this company for anything. Note that complaint text that is displayed might not represent all complaints filed with BBB. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Thats our commitment to you. Do not use a Premier Pools franchise to build your pool. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Experience: Once you gave us the go ahead, we began immediately. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Well guide you through the process. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. March 28, 2018 / 10:00 PM Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Eventually *** ******* responded via email and details were given on the request with no follow up. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. We've been waiting for this pool for over 6 months now. They keep saying that's normal.ummm..don't think it is. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Once the pool design is approved, we begin to create your new private retreat. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We've reconnected with Premier this year, and I gotta admit. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. A shipping, What is Mustard Algae In Pools? We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. I'm very happy now! We ask that you be patient as we work thru the repairs you have requested. Submitting a response indicates a willingness to work with customers to make things right. Not even an apology. That resulted in no one showing up for SIX WEEKS!!! Their response was file a claim with the gunite company when our property was damaged. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. So the next step was selecting the materials. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Back Most Popular Projects. Companies that violate the law can face fines. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. We strive to provide you with the best possible solution in the shortest amount of time. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Request a FREE quote HERE or call us at (855) 212-2210. Building a pool can add value to your home. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. No one will call me. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ray ID: 7a19a06018f8aa15 file size: 10 MB. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. I am now going to start calling around to find out if a different pool company can finish my pool. That company, Prestigious Pets, lost in court. Unsubscribe at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
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