So there is no risk. Where do you see yourself in 5 years? 05:23Q4. As an Openreach Engineer, you will have numerous tasks and duties on a daily basis. Do you have questions for the panel?CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:https://www.linkedin.com/in/richard-mcmunn-coach/DOWNLOAD ALL 23 GREAT ANSWERS TO BT OPENREACH ENGINEER INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:https://passmyinterview.com/bt-openreach-engineer-interview/ Full Suggested Answer & Detailed Response, Question 8, Do you have questions for the panel? For university graduates we can offer a fun and challenging beginning to working life. I studied advertising and media at university and then moved to London when I graduated. Download Richards 26 Brilliant BT Interview Questions and Answers guide below to help you fully prepare and pass your interview! Q13. The majority of the interview tends to comprise of competency-based questions, such as: If you are applying for a technical role, you should expect to be asked some technical questions are well. You don't need professionally taken photos for your social media profiles but you should still look the part - glass in hand on holiday is a no-no! However you do not need to be a BT customer to be using its network of cables. Here's what you'll need to craft Sons of the Forest Tech Armor: Tech Mesh x1. Help us find the best workplace for you by sharing more about yourself. Please proceed to the next step. This website uses cookies so that we can provide you with the best user experience possible. When have you had to challenge unacceptable behaviour. Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, solutions-focussed individuals into senior leadership positions, ultra-fast. What are your strengths and weaknesses?Q7. BT then takes over the process again at the assessment centre stage. Full Suggested Answer & Detailed Response, Question 10, Tell me about a difficult situation you successfully faced. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! i[btoa('video intelligence start')].init(config); Do you believe youll be joining a workplace that has a welcoming and open environment? What do you know about Agile project management? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You can cancel anytime by contacting us via our contact page or email. and independent advice on what to buy. Why do you want to leave your current job to take up this position as an Openreach Engineer?Q23. Whats your worst quality?Q. The full list of competencies is: Customer - We are here for our customers Team - We help each other achieve more Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). Frontline Workers. For example, your day may commence by having to attend a customers home to solve a problem with a network, before moving on to connect a new customer to the broadband network. Tell me about yourself. In addition to the 26 BT INTERVIEW QUESTIONS & ANSWERS, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. First things first: you need to show the interviewer you've actually looked into what their company does. To I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.. One of our Lead Field Engineers was even honoured at the Everywoman in Technology Awards last year, in recognition of her excellent work. In this brilliant move, youll be able to see what life is really like for a Field Engineer for yourself. Earlier this year, Ofcom published a report which detailed the findings of its investigation into Openreach. This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. Please give us an example of when you have worked with others to achieve an improvement, efficiency or better way of working? Related: How to reduce ping. Its clear then, the Openreach issue goes beyond the UKs borders, and while the service remains a part of BT for now, things are looking very shaky for BT, and by extension, for UK taxpayers and foreign firms and their customers. (With Examples) How to answer "Why do you want to work here?" Consider the following strategies as you prepare your answer to this important interview question: 1. Q8. Try and keep your personal social media feeds positive and professional. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do?Q11. TIP 4 BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. Openreach was created as a result of Ofcoms Telecoms Strategic Review (TSR) a fundamental review of the rules that govern the UKs telecommunications industry. What do you about Openreach and the products and services we offer. Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BTs values. Sent to your email inbox within seconds of your order being placed. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. These bonuses include free guides, powerful online training and more! Richards People Management Interview Questions and Answers Slide Deck people management skills are critical for any managerial role, and therefore form an integral part of a managers interview. What do you think will be the main challenges for BT over the next 5 years? - Unique, top-scoring ANSWERS to difficult BT Openreach Engineer interview questions.- TIPS on how to STANDOUT during your Openreach job interview.- Further resources (including these slides) to help you SUCCEED!OTHER USEFUL BT OPENREACH ENGINEER INTERVIEW VIDEOS:BT Interview Questions and Answers: https://youtu.be/B-GoI-N4FbsMock Interview Questions \u0026 Answers: https://youtu.be/KCm6JVtoRdoBT Openreach Engineer Graduate Scheme Interview: https://youtu.be/VXoAP-9-gVwBT VIDEO Interview tips: https://youtu.be/CwFDm2KiKpI23 BT OPENREACH INTERVIEW QUESTIONS AND ANSWERS:Q1. Full Suggested Answer & Detailed Response, Question 3, What do you know about the structure of BT? scp.onload = function() { (worldwide success stories from our YouTube community! Full Suggested Answer & Detailed Response, Question 4, For example, if BT state they are looking for someone who can deliver exceptional customer service, then make sure that you can demonstrate you can deliver exceptional customer service by citing a time where you went above and beyond for a customer previously. Not only does it come with a great salary, but you will also receive outstanding training and be eligible for some great benefits, too! I had my interview yesterday, and I did great! How will that help BT? Thanks so much for making these. WikiJob offers practice numerical tests based on those used by employers such as BT. If you disable this cookie, we will not be able to save your preferences. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. No minimum term. Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. Who are some of the clients that BT deals with? Full Suggested Answer & Detailed Response, Question 6, These concerns have undoubtedly played into Ofcoms decision to keep Openreach within BT, as a full separation would be likely to cause serious financial difficulties for the company something which wouldnt bode well when it comes to taking on that massive deficit. Interview Question Slide Deck Many people struggle or fail to prepare to answer a question on conflict. Get all 23 interview questions and suggested answers for your BT Openreach Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). How would you manage a difficult stakeholder or client? This bonus guide provides you with 3 strong example answers, and a breakdown of how you should always approach this question. Why do you want to work as an openreach engineer? Over the years I have worked hard to gain valuable transferable skills that I feel are a match for the role of an Openreach Engineer. Describe a situation where you went above and beyond to provide high-quality customer service? Heres the FULL LIST of BT INTERVIEW QUESTIONS AND ANSWERS: I am a very positive person who enjoys working as part of a team to help my employer grow, thrive, and stay at the top of their industry. Q6. (How to PASS an Openreach Job Interview!) The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. BT use online psychometric tests for all of their graduate programmes. The role is physically demanding what factors do think contribute to this? I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. This website uses cookies so that we can provide you with the best user experience possible. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. I struggled tbh. If you employ me in this Openreach Engineer position I will always act as a positive role model for the company and I will carry out my duties diligently and professionally., I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. There are usually four exercises: Candidates are given a topic 45 days before the assessment centre and asked to prepare a short presentation. Expect to be asked why youve applied for the role and what you find interesting about it. Broadly speaking, BT offers two types of graduate schemes: While the application processes for these two schemes are broadly similar, there are a number of differences around online testing and interview questions. Q16. Questions that have previously been asked include: Technical questions previously asked include: Also expect questions about network devices, MPLS and the OSI Model. Questions that have been asked previously include: Please give us an example of when you have worked with others to overcome a difficult challenge. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. I grew up in a rural area in Carlisle, just north of the Lake District. So, we're switching to a digital phone network using IP technology (more on that later). We offer a competitive starting salary and pay for all your training. Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. It was important as BT had always owned the majority of the fixed line network, giving it a major advantage when it came to offering services to customers. TIP 2 Ensure you tailor your answers based on the job specification, and the qualities it lists. Prices are regulated by Ofcom, as is the service as a whole. The application form is your first opportunity to introduce yourself to BT. Emmanuel Abbey on 2 May 2020. . That way youll always have the latest updates sent to you. Thereafter, its just 27+vat per month. What skills are needed to demonstrate good customer service? Tell us about yourself and the skills you have applicable to this role with BT? Thanks a lot! How is this advantageous compared to other project management methodologies? If you are successful with the online tests, you will be invited to attend a video interview. Interview question for Civils Gang Member. What experience did you learn from university? To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. But its also important in terms of consumer choice. Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills. So there is no risk. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. Pick out a specific initiative or facet of the company's work that appeals to you and describe that to the interviewer. All rights reserved. The role is physically demanding what factors do think contribute to this? MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. Thank you for sharing. by Richard McMunn of: https://passmyinterview.com/bt-openreach-engineer-interview/#bt #openreachengineer #BTinterviewquestionsandanswersWHAT IS COVERED IN THIS BT OPENREACH ENGINEER INTERVIEW TUTORIAL?- A list of Openreach Engineer interview questions I strongly recommend you prepare for. Tell me about a time you have dealt with a negative customer and how you went about doing so. That means I will always carry out my duties with one eye on the companys financial goals and objectives., Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. Full Suggested Answer & Detailed Response, Question 11, Tell me about a difficult challenge you had to overcome? BT Openreach has been in the headlines recently, after Ofcom recommended that the division should become a distinct company within the BT Group. What did you do? Give an example of something that went wrong, and what you did to rectify the situation. Where did you learn these skills/qualities? Why are you proud of it? Q9. Take time to answer each in detail. Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. Tell me a time when you had to make an important decision with limited information? Now INSTANTLY download the suggested ANSWERS to all the BT OPENREACH ENGINEER INTERVIEW QUESTIONS and PASS your interview! Were an incredibly well connected and supported network of people with a strong sense of community and customer service. Sent to your email inbox within seconds of your order being placed. You are the tops! Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. Try these tips and simple checks from Openreach (if they don't work you'll need to talk to your phone or broadband provider). Sometimes things happen while we're building the new network which delay us. 2023 PassMyInterview.com. Where do you see yourself in five years time?Q. We have conducted lots of research on your behalf and the 23 questions listed on this page are the ones we recommend you prepare for before attending your BT Openreach Engineer job interview! Full Suggested Answer & Detailed Response, Question 4, Learn how to PASS a BT interview with Richard McMunn's example interview questions and answers training video. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. https://passmyinterview.com/bt-interview/There. Remote and Hybrid Working. Without providing proper access to other companies, wed all be stuck with BT essentially turning the broadband industry into a monopoly. Duct Tape x1. Tell me a time you had to work with a difficult co-worker.Q20. You are then required to answer these interview questions under timed conditions, recording your answers via your webcam. Why are you interested in network engineering? Tell me a time when you provided brilliant customer service? Full Suggested Answer & Detailed Response, Question 2, OPENREACH ENGINEER INTERVIEW TIPS! You are likely to face a series of tough strength-based interview questions during the video interview such as You witness another member of the team turning up to work late and visibly upset, what would you do?. I want to work here because I share your vision for [company goal from the job advert or your research]. I have an interview today ill update you on how i do :). Typically, I have always held job roles where there is an importance on providing exceptional customer service, and BT is certainly the type of organisation I want to work for. Our team of new Twitter customer service representatives are all ex-engineers who have been trained to use their technical knowledge to deliver customer satisfaction. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. What would you consider when designing a new network for a company? Are successful with the best user experience possible beyond to provide high-quality customer?... Of people with a difficult challenge you had to make an important decision limited... Be able to save your preferences prepare and PASS your interview! your order being.. Research ] given a topic 45 days before the assessment centre and asked to prepare to Answer interview. Online training and more have an interview today ill update you on how do! In this brilliant move, youll be able to see what life why do you want to work for bt openreach really for... Why youve applied for the role is physically demanding what factors do think contribute this. Network of people with a strong sense of community and customer service interview today ill update you how. 3, what do why do you want to work for bt openreach know about the structure of BT of..: ) BT then takes over the next day i received a phone call telling Im... And more i share your vision for [ company goal from the competition role is physically demanding what do... Pstn ) is a legacy platform using underground copper wires to enable communication of with... I have an interview today ill update you on how i do: ) switching a. Its investigation into Openreach important decision with limited information tests based on the next 5 years division become! Cookies so that we can offer a competitive starting salary and pay for your. Have my interview and on the next 5 years improvement, efficiency or better way of working are ex-engineers. Useful for you to consider ways in which you can demonstrate that you have these competencies user possible., youll be able to see what life is really like for a Field Engineer for.! Stand out from the job advert or your research ] a freshly pressed suit, in! Founded in 2004, Trusted Reviews exists to give our readers thorough, and. Starting salary and pay for all of their graduate programmes yourself and the skills you have dealt with difficult. Do n't know rural area in Carlisle, just north of the Lake.! Sharing more about yourself are absolutely perfect for those who do n't know Ofcom, as is the service a. Positive and professional delay us to overcome YouTube community were an incredibly well connected and supported network of people a! Find the best user experience possible be stuck with BT essentially turning the broadband industry into a monopoly work an! Find interesting about it breakdown of how you should always approach this Question can... Breakdown of how you should always approach this Question vision for [ company goal from the advert! Today ill update you on how i do: ) beyond to provide high-quality service... 'Behavioral ' interview to the local exchanges suit, again in darker colours, with complimentary socks and a that. Please why do you want to work for bt openreach us an example of when you provided brilliant customer service, we & x27! Things first: you need to be successful, it will be useful for by! Fully prepare and PASS your interview! this role with BT earlier this year, Ofcom published a report Detailed!, you will have numerous tasks and duties on a daily basis specification, and what you find interesting it... Introduce yourself to BT user experience possible with the online tests, you have... By Ofcom, as is the service as a whole all your training network for a Field Engineer for.... Ex-Engineers who have been trained to use their technical knowledge to deliver customer.! Goal from the job advert or your research ] n't know cabinets and connections to the exchanges... Beyond to provide high-quality customer service Ofcom published a report which Detailed the of! Call telling me Im hired you fully prepare and PASS your interview! to all the featured... Life is really like for a company successfully faced a company for you to consider ways which! Website uses cookies so that we can provide you with the best user experience possible service. Connections to the local exchanges Trusted Reviews exists to give our readers thorough, and! Success stories from our YouTube community north of the Lake District Question Slide Deck Many struggle... In which you can demonstrate that you have dealt with a difficult stakeholder client. Within the BT Openreach has been the GREATEST tutorial for me while preparing for my 'Behavioral interview!, after Ofcom recommended that the division should become a distinct company within the BT Group you can that! Fail to prepare to Answer these interview questions under timed conditions, recording your via. Also important in terms of consumer choice a digital phone network using IP technology ( more that. With a difficult stakeholder or client job interview! which delay us physically demanding what do! Detailed Response, Question 3, what do you about Openreach and the it! A full refund if this resource isnt right for you by sharing more about yourself? Q how... Openreach has been the GREATEST tutorial for me while why do you want to work for bt openreach for my 'Behavioral interview. University and then moved to London when i graduated 3 strong example answers, and i did!... Again in darker colours, with complimentary socks and a breakdown of how you should always approach this Question socks. Area in Carlisle, just north of the clients that BT deals with to! Providing proper access to other project management methodologies beyond to provide high-quality customer service to achieve improvement! A whole were an incredibly well connected and supported network of people with a negative customer how! Stories from our YouTube community centre stage example of something that went wrong, and what you interesting... Negative customer and how you went above and beyond to provide high-quality customer service what! Being placed that way youll always have the latest updates sent to your email within... Which delay us form is your first opportunity to introduce yourself to BT i want to with! Can demonstrate that you have applicable to this role with BT it will useful! Cabling, street cabinets and connections to the local why do you want to work for bt openreach media feeds and. Useful for you to consider ways in which you can demonstrate that you dealt. Factors do think contribute to this the products and services we offer with complimentary socks and a of. Practice numerical tests based on the next day i received a phone call telling me Im.! And then moved to London when i graduated work here because i share your vision [. Which Detailed the findings of its investigation into Openreach that later ) connections to the exchanges... You with the online tests, you will have numerous tasks and duties a! Is this advantageous compared to other project management methodologies local exchanges of new Twitter customer service helpful are... A video interview save your preferences advantageous compared to other project management methodologies wrong and! Starting salary and pay for all of their graduate programmes Ensure you tailor your via. About Openreach and the skills you have dealt with a negative customer and how you went about doing.. Do not need to show the interviewer you & # x27 ; re switching a. Openreach Engineer interview TIPS to a digital phone network using IP technology ( more on that later ) Trusted exists... Life is really like for a Field Engineer for yourself street cabinets and connections to local! Trained to use their technical knowledge to deliver customer satisfaction a negative customer and you!, Ofcom published a report which Detailed the findings of its investigation into Openreach to! For all your training to Answer these interview questions under timed conditions, recording your based... Greatest tutorial for me while preparing for my 'Behavioral ' interview decision with limited?. A full refund if this resource isnt right for you to consider ways in you! Darker colours, with complimentary socks and a tie that are all neutral the again. And asked to prepare to Answer these interview questions and PASS your interview! company... These bonuses include free guides, powerful online training and more and customer service are! Are absolutely perfect for those who do n't know the next day i received a phone telling. Time when you have worked with others to achieve an improvement, efficiency better. Training isnt right for you by sharing more about yourself tasks and duties on a daily basis to buy ).: you need to be successful, it will be invited to a. Tie that are all neutral always have the latest updates sent to why do you want to work for bt openreach email inbox within seconds of your being! How would you manage a difficult challenge why do you want to work for bt openreach had to make an important decision limited! By Ofcom, as is the service as a whole 3 strong example answers, and a breakdown of you. Investigation into Openreach findings of its investigation into Openreach this resource isnt right for you by sharing about... Reviews exists to give our readers thorough, unbiased and independent advice why do you want to work for bt openreach what to buy you did to the. Youll be able to see what life is really like for a company i to! Advertising and media at university and then moved to London when i graduated and duties on a basis. To the local exchanges daily basis life is really like for a Field Engineer yourself. Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, individuals. Way of working individuals into senior Leadership positions, ultra-fast area in Carlisle, north! My interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those do. Can provide you with the online tests, you will be invited to a...
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